Cheap Travel Deals: Interview with Hanz and Hachelle Pena, Owners (part 3)

1. Are you looking to hire in the coming year?
   Hanz: Absolutely, especially when the Cheap Travel Deals begins to expand.
2. What have you done to go the extra mile for your client?  Please explain.
   Hanz: This happened to me when I was still at the Santa Clarita location.  It was a Saturday.  We had 20 reservations for rental cars.  Our area manager did not provide us with enough cars.  I foresaw that this was going to be a problem as we were provided just 10 cars to cater to 20 reservations.  Sure enough, by around 11AM to 11:30, we ran out of cars, and there were still 10 people without cars.  What I did was call the area manager and location manager and asked them, “What do you want us to do?  We didn’t receive any more cars.”  I waited for a callback from them but did not receive one within 15 minutes, so I told my co-worker to get all the addresses of the still-carless customers.  We were forced to close early so I could find more cars for the customers.  Take note, there wasn’t even a company car that I could use to drive my colleague to get the cars from surrounding locations and deliver them to the customers.  Basically, despite a shift of 9AM-12PM, my colleague and I worked until 4 o’clock in the afternoon.  I was driving my own car, taking my colleague to North Hollywood and back to the customer and back to North Hollywood again.  North Hollywood only gave us with three cars, so I called Burbank Airport.  I begged them, “You know, I have gold members and they have advanced reservations.  I cannot say no because they have reservations.”  So from 11:45AM-4PM, that’s what I’ve been doing.  I didn’t even think about getting reimbursed for gas or getting paid for the mileage for my own personal vehicle.  On top of that, I was off the clock.  If that is something I would have done for somebody else’s business, what more would I do for my own business?
   Hachelle:  Two weeks ago, I had a customer who bought a plane ticket to Costa Rica.  She’s an elderly lady.  She called and said that she needed a plane ticket to Costa Rica, adding that she “was traveling on her own”.  I told her, “Do you have Internet access?”  She replied, “Umm, I’m too old for that.  I can’t do that.”  I told her, “Okay, I’ll do it for you.  I’ll book you online.  Just check your email and print your ticket.”  She said, “I don’t have a printer.”  I told her, “Okay, I’ll print the tickets for you and I’ll just mail them to you.”  She said, “No, I want the tickets now.”
   Hanz: Luckily, she was local.
   Hachelle: Yes, luckily, she lived here in Valencia, so I told her, “I’ll just drop the ticket off.  Give me your address, and my husband and I will go to your home, and we will drop off your ticket.”

Francis M. Unson

FacebookTwitterWordPress

— @ WiseStamp Signature. Get it now

Cheap Travel Deals: Interview with Hanz and Hachelle Pena, Owners (part 2)

1. What is the niche that makes you stand out above everybody else?
   Hachelle: I worked with Princess Cruises for about three years, so I have extensive knowledge about cruises and land tours.
   Hanz: I have been with Hertz Rental for over four years.  Being in customer service, I realized that the key to succeeding in customer service is to make your customers happy.  There is no better reward than to see that face on your customer.
   Hachelle: Both of us have customer service experience and backgrounds in my former job and his current job.
2. What products and/or services do you offer?
   Hachelle: We offer lots of products such as 3- and 7-day cruise packages.  We also offer extensive land and sea tours throughout Europe, Asia, and Australia.  If you’re really adventurous, we even offer an African Safari.
3. What kind of promotions do you have?
   Hachelle: We have lots of weekly and monthly promotions with cruise lines and special rates for flights and hotels through Montrose.
   Hanz: We also offer special discounts of 15% for rental cars.
4. What do you like about working in the Santa Clarita Valley?
   Hanz: Compared to other cities or towns I have lived in, the Santa Clarita Valley is a very, very family-oriented town.  It’s the environment I want to raise a family in, especially with my two-year-old daughter.
   Hachelle: I love that this town is very family-oriented.
5. In terms of your business, what are you looking forward to in the coming year?
   Hanz: We are looking to expand and grow the Cheap Travel Deals, providing travel services to the Santa Clarita Valley, nationwide and, eventually, worldwide.

   (to be continued…)

Francis M. Unson

FacebookTwitterWordPress

— @ WiseStamp Signature. Get it now

Cheap Travel Deals: Interview with Hanz and Hachelle Pena, Owners (part 1)

1. What are your names?
   Hanz and Hachelle Pena
2. What is the name of your business?
   The Cheap Travel Deals
3. What year did you establish your business?
   2010
4. How did you go about getting your business started?
   Hachelle: We went through a host agency called Montrose Travel, so we are basically an independent contractor affiliated with them.

   (to be continued…)

Francis M. Unson

FacebookTwitterWordPress

— @ WiseStamp Signature. Get it now

The Cheap Travel Deals

Picture this: You are planning a trip for your family, hoping to find and book cheap flights, airline tickets, cheap hotels, vacations and rental cars on your own.  However, instead of going through a travel agency, you decide to book all parts of the trip individually.  After much research, you find out about the flights, car rentals, hotels, and attractions at your dream destination.  Just days before the trip, you think you have covered everything.  You and your family go on the trip, but you have a nagging suspicion that you may not have booked the cheapest flight or hotel, or that the additional destinations of a land tour that you paid extra for were included for that other family who happens to be on vacation, as well.

Hachelle and Hanz Pena

If you would like to avoid the uncertainty of not getting the most out of your travel dollar, leave the planning of your next vacation to the Cheap Travel Deals.  Hanz and Hachelle Pena established the Cheap Travel Deals in 2010 with the goal of helping people book travel for less with specials on cheap airline tickets, hotels, cruises, car rentals, and flights.  Due in large part to the Penas’ background in customer service, the Cheap Travel Deals can provide expert information covering far more than just travel destination information.  Whether you are an individual business traveler, honeymooning couple, family, company in need of a corporate travel management partner, or a business in need of group travel arrangements, you can turn to Hanz and Hachelle Pena to make all the arrangements for you and provide you exceptional customer service with a personal touch.  Booking through them also gives you access to a number of special deals available only through them such as:

• 15% discount on car rentals
• Domestic and international flight promotions
• Exclusive special value hotel rates
• Guaranteed lowest price when you purchase your cruise or vacation package through them

Give them a call, book that vacation you’ve been putting off, and the Penas of the Cheap Travel Deals will take care of the rest.

Hanz and Hachelle Pena, manager/owner of the Cheap Travel Deals
Phone: 661.310.0282
Website: http://www.thecheaptraveldeals.com

Email: questions [AT] thecheaptraveldeals [DOT] com

Francis M. Unson

FacebookTwitterWordPress

— @ WiseStamp Signature. Get it now