Union Bank: Interview with Oscar Dominguez, VP and Manager (part 3)

1. Are you looking to hire in the coming year?
   Yes.  Union Bank is focused on hiring as many talented individuals in banking and financial services.  The bank just added a new facility in Scottsdale, AZ, and hired 600 of the local residents.  We are a major employer in the Los Angeles area with a production center in Monterey Park.  Locally in Santa Clarita, we are looking to expand here as well.  We’ll be adding additional offices to service the communities of Saugus and Castaic and, subsequently, hire new employees.  We’re looking forward to adding value to the communities by offering ample employment opportunities.
2. What have you done to go the extra mile for your client?  Please explain.
   One of the unique things is treating the customer as a person so they do not think that they’re just a number.  We take a personal interest in our customers.  What we do is send out Christmas and birthday cards as well as “Thank you” cards.  We want the customers to believe that our business is a partnership.  We also reach out to our customers by offering them incentives such as “Customer Appreciation Day” and offer them a gift.  We also make calls to our customers and ask them if there is anything the bank can do for them.  We are dedicated to contacting our customers on a regular basis and, rather than asking what we do well, we ask what we can do to improve their experience at the bank.  One of the critical things that Union Bank put in place is our calling efforts, where we pick up the phone, dial up our customers, and do the old-fashioned, “Hello. How are you doing?  Are we meeting your expectations?  If not, how can we provide a better experience for you?  If we are, thank you very much and please share that with others.”

Francis M. Unson

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Union Bank: Interview with Oscar Dominguez, VP and Manager (part 2)

1. What is the niche that makes you stand out above everybody else?
   What makes Union Bank stand out is our approach to individual, family, and small business services.  While other banks offer traditional products like checking or savings, Union Bank distinguishes itself from the competition by offering programs unique to the market we share.  For example, Union Bank has catered to the senior community by creating a financial watch program dedicated to them.  It’s not exactly a banking product, but it creates awareness and assists the senior community in protecting themselves from fraud and from being taken advantaged of financially.  We have also created for the young people in the community a unique banking program that educates them in how to be smart about banking and managing their finances.
2. What products and/or services do you offer?
   Union Bank is a commercial bank, dedicated to offering minority-owned and small business loans; lines of credit to support cashflow, credit card services, and online services such as wire transfer to help speed up cashflow to grow in a global market.  With these services, we can help small, medium, and large businesses reach their business goals.
3. What kind of promotions do you have?
   We are always on the lookout for promotions that our customers would find attractive.  For example, we know that the interest rate market have been low, so we have been offering interest rates that look good on long-term savings such as the FDIC-insured certificate of deposit (CD), which ensures that people will have a good return on their money.  Union Bank is also offering the “Company Benefits Program”, where the bank reaches out to the local business owners in the community and offers a $50 incentive to them if their employees open an account with the bank.  We also offer a free credit card service, so if a business is looking to expand and reach out to more customers, we offer credit card services online.  We offer promotions during certain times of the year so that individuals maximize their return, employees of businesses can receive free banking services, and businesses can increase their customer base to the next level with the credit card services.
4. What do you like about working in the Santa Clarita Valley?
   Because Union Bank is dedicated to serving the community, I think that Santa Clarita has allowed me and Union Bank to really take charge of what our mission statement is: to support the community that we serve and be an active member of the community on a corporate and local level.  Being a local resident helps me understand the community I live in not only as a resident but also as a professional in the community, which has helped me understand what role I can play as a company in Santa Clarita to help contribute to the success of our business, organizations, our youth, our senior centers and community, and having the community recognize us as a local, community bank.
5. In terms of your business, what are you looking forward to in the coming year?
   One of the critical roles in the coming year is to help continue supporting our small business community and support the growth that is needed to help them achieve what they need as an organization.  I believe that, coming into the New Year, it would be valuable that we inform, reeducate and retrain those that take active roles years as leaders or business owners in the community.

   (to be continued…)

Francis M. Unson

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Union Bank: Interview with Oscar Dominguez, VP and Manager (part 1)

1. What is your name?
   Oscar Dominguez, Vice President and Manager of Union Bank
2. What is the name of your bank?
   Union Bank
3. What year did you start working in the banking business?
   I’ve been with Union Bank for seven years and in the banking industry for 25 years.
4. How did you go about getting started in the business?
   I started in the banking business because I enjoy being around people and talking to people on a continual basis.  When I was an undergrad in college, I had the opportunity to join a bank working part-time, and so the passion of being able to talk to people was something I always enjoyed personally.  I wanted people to understand that working in the banking industry allowed me the opportunity to help them with their finances, give suggestions, recommendations, and guide them on what they could do in the future to achieve their financial goals.  The main factor of being a banker is to teach people how they can manage and accomplish their financial goals as an individual, family, or a company or organization.  So for me, that is my passion and the fulfillment that I’ve received being a banker for so many years.

   (to be continued…)

Francis M. Unson

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“Health is a Choice”: Interview with Eva Clarke, Owner (Part 3)

1. Are you looking to hire in the coming year?
   Yes, hiring is always a possibility as “Health is a Choice” expands.
2. What have you done to go the extra mile for your client?  Please explain.
   Customers are at the heart of my business.  If they don’t get results, I don’t get results.  Time is such a valuable gift and I really listen to the needs of my clients.  Most of them have been searching for a long time for a healthier lifestyle, so I meet with each client individually to establish a personalized program that best reaches their goals.

Francis M. Unson

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“Health is a Choice”: Interview with Eva Clarke, Owner (Part 2)

1. What is the niche that makes you stand out above everybody else?
   The niche of “Health is a Choice” is personal service with a strong desire to help educate and guide people with their health goals so they can enjoy the most rewarding life.  The products and services that I offer vary because I focus on the individual.
2. What products and/or services do you offer?
   Personal services ranging from nutritional counseling diet and/or supplement.  A comprehensive QRA exam, which helps identify key organs and gland points on the body to help address core problems.  Detoxification therapies such as mud packing to clear energetic meridian clearance.  I offer vitamins and herbs tested with the highest quality in mind.  Homeopathics, Iridology (iris reading for whole body health), and Vastu (Electromagnetic field remediation).
3. What kind of promotions do you have?
   Promotions include 10% off products for first-time clients.  Refer a friend and receive an additional 10% on your next order.
4. What do you like about working in the Santa Clarita Valley?
   I like working in the Santa Clarita Valley because the people are so friendly and I think that, with the services I offer, I would be able to help the community to a healthier and joyful lifestyle.
5. In terms of your business, what are you looking forward to in the coming year?
   I look forward to meeting new people and making a difference in the community.

   (to be continued…)

Francis M. Unson

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“Health is a Choice”: Interview with Eva Clarke, Owner (Part 1)

1. What is your name?
   Eva Clarke
2. What is the name of your business?
   Health is a Choice
3. What year did you establish your business?
   1987
4. How did you go about getting your business started?
   About 22 years ago, I was diagnosed with Epstein Barr, or chronic fatigue.  After searching for relief from the symptoms of low-grade fevers, aches, strange pains, and flu-like symptoms for over three years, I started to look for answers.  My search led me to Judy’s door.  Judy was such a relief to talk to because I could walk away with information and products that would soon make a difference.  Herbs have never been new to me as my grandmother had introduced them to me as a child.  As a young, healthy woman, I have never found the need to use them except for maybe menstrual cramps or an occasional upset stomach.  With the help of Judy and my research, I soon started to see and feel the difference.  I took what I had learned about the intestinal tract, or colon, and went a step further.  I knew that most, if not, all of the problems we experience start in this area, so I found the best colon therapist around and made around a hundred appointments with the therapist.  For anyone that does not know how this procedure works, it may feel a little bit embarrassing at first, but I guarantee you, it will be the most important date you will ever make.  Needless to say, I was cured, and I have been symptom-free for the last 22 years. That’s when I decided to open my company, “Health is a Choice”, and that’s how the business was started.

   (to be continued…)

Francis M. Unson

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EXIT Realty: Interview with Chris Gabledon, Realtor (part 3)

1. Is EXIT Realty looking to hire in the coming year?
   Yes
2. What have you done to go the extra mile for your clients?
   I had a client that was looking to purchase his dream home in the Santa Clarita Valley when, all of a sudden, my client was notified that his company was relocating him out of the area.  Immediately, I switched gears and focused on the area where he would be transferred and within a week, I was able to find my client’s dream home and the family was very happy.

Francis M. Unson

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EXIT Realty: Interview with Chris Gabledon, Realtor (part 2)

1. What is the niche that makes you stand out above everybody else?
   Excellent client relationship and the ability to get the client from A to Z, whether it’s a purchase or a sale.
2. What products and/or services do you offer?
   Our services at EXIT Realty include helping buyers as well as sellers in their real estate transactions.  We process short sales, loan modifications, relocations and guidance in how to move forward in the real estate market.
3. What kind of promotions do you offer?  What kind of promotions would you like to offer?
   N/A
4. What do you like about working in the Santa Clarita Valley?
   We have been working in the Santa Clarita Valley for over 10 years.  We have established a great relationship with our clients and their families to make the Santa Clarita Valley a great place to live for our kids.
5. In terms of your business, what are you looking forward to in the coming year?
   Reaching out to potential clients who are looking for alternatives to foreclosure and guiding them on the alternative choices that are available to them.  We also look forward to guiding our clients and prospective clients in buying or selling property in a timely manner with the least amount of stress.

   (to be continued…)

Francis M. Unson

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EXIT Realty: Interview with Chris Gabledon, Realtor (part 1)

1. What are your names?
   Chris & Lisa Gabledon (jointly)
2. What is the name of your business?
   EXIT Realty
3. What year did you establish your business?
   1998
4. How did you go about getting your business started?
   Learning about the business through seminars, training classes, and prospecting.

   (to be continued…)

Francis M. Unson

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— @ WiseStamp Signature. Get it now