Archive for the ‘Interview’ Category

Cheap Travel Deals: Interview with Hanz and Hachelle Pena, Owners (part 3)

August 12, 2010
  1. Please retweetAre you looking to hire in the coming year?
    Hanz: Absolutely, especially when the Cheap Travel Deals begins to expand.
  2. What have you done to go the extra mile for your client?  Please explain.
    Hanz: This happened to me when I was still at the Santa Clarita location.  It was a Saturday.  We had 20 reservations for rental cars.  Our area manager did not provide us with enough cars.  I foresaw that this was going to be a problem as we were provided just 10 cars to cater to 20 reservations.  Sure enough, by around 11AM to 11:30, we ran out of cars, and there were still 10 people without cars.  What I did was call the area manager and location manager and asked them, “What do you want us to do?  We didn’t receive any more cars.”  I waited for a callback from them but did not receive one within 15 minutes, so I told my co-worker to get all the addresses of the still-carless customers.  We were forced to close early so I could find more cars for the customers.  Take note, there wasn’t even a company car that I could use to drive my colleague to get the cars from surrounding locations and deliver them to the customers.  Basically, despite a shift of 9AM-12PM, my colleague and I worked until 4 o’clock in the afternoon.  I was driving my own car, taking my colleague to North Hollywood and back to the customer and back to North Hollywood again.  North Hollywood only gave us with three cars, so I called Burbank Airport.  I begged them, “You know, I have gold members and they have advanced reservations.  I cannot say no because they have reservations.”  So from 11:45AM-4PM, that’s what I’ve been doing.  I didn’t even think about getting reimbursed for gas or getting paid for the mileage for my own personal vehicle.  On top of that, I was off the clock.  If that is something I would have done for somebody else’s business, what more would I do for my own business?
    Hachelle:  Two weeks ago, I had a customer who bought a plane ticket to Costa Rica.  She’s an elderly lady.  She called and said that she needed a plane ticket to Costa Rica, adding that she “was traveling on her own”.  I told her, “Do you have Internet access?”  She replied, “Umm, I’m too old for that.  I can’t do that.”  I told her, “Okay, I’ll do it for you.  I’ll book you online.  Just check your email and print your ticket.”  She said, “I don’t have a printer.”  I told her, “Okay, I’ll print the tickets for you and I’ll just mail them to you.”  She said, “No, I want the tickets now.”
    Hanz: Luckily, she was local.
    Hachelle: Yes, luckily, she lived here in Valencia, so I told her, “I’ll just drop the ticket off.  Give me your address, and my husband and I will go to your home, and we will drop off your ticket.”

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Francis M. Unson

Cheap Travel Deals: Interview with Hanz and Hachelle Pena, Owners (part 2)

August 11, 2010
  1. Please retweetWhat is the niche that makes you stand out above everybody else?
    Hachelle: I worked with Princess Cruises for about three years, so I have extensive knowledge about cruises and land tours.
    Hanz: I have been with Hertz Rental for over four years.  Being in customer service, I realized that the key to succeeding in customer service is to make your customers happy.  There is no better reward than to see that face on your customer.
    Hachelle: Both of us have customer service experience and backgrounds in my former job and his current job.
  2. What products and/or services do you offer?
    Hachelle: We offer lots of products such as 3- and 7-day cruise packages.  We also offer extensive land and sea tours throughout Europe, Asia, and Australia.  If you’re really adventurous, we even offer an African Safari.
  3. What kind of promotions do you have?
    Hachelle: We have lots of weekly and monthly promotions with cruise lines and special rates for flights and hotels through Montrose.
    Hanz: We also offer special discounts of 15% for rental cars.
  4. What do you like about working in the Santa Clarita Valley?
    Hanz: Compared to other cities or towns I have lived in, the Santa Clarita Valley is a very, very family-oriented town.  It’s the environment I want to raise a family in, especially with my two-year-old daughter.
    Hachelle: I love that this town is very family-oriented.
  5. In terms of your business, what are you looking forward to in the coming year?
    Hanz: We are looking to expand and grow the Cheap Travel Deals, providing travel services to the Santa Clarita Valley, nationwide and, eventually, worldwide.

    (to be continued…)

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Francis M. Unson

Cheap Travel Deals: Interview with Hanz and Hachelle Pena, Owners (part 1)

August 6, 2010
  1. Please retweetWhat are your names?
    Hanz and Hachelle Pena
  2. What is the name of your business?
    The Cheap Travel Deals
  3. What year did you establish your business?
    2010
  4. How did you go about getting your business started?
    Hachelle: We went through a host agency called Montrose Travel, so we are basically an independent contractor affiliated with them.

    (to be continued…)

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Francis M. Unson


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