Union Bank: Interview with Oscar Dominguez, VP and Manager (part 3)

  1. Please retweetAre you looking to hire in the coming year?
    Yes.  Union Bank is focused on hiring as many talented individuals in banking and financial services.  The bank just added a new facility in Scottsdale, AZ, and hired 600 of the local residents.  We are a major employer in the Los Angeles area with a production center in Monterey Park.  Locally in Santa Clarita, we are looking to expand here as well.  We’ll be adding additional offices to service the communities of Saugus and Castaic and, subsequently, hire new employees.  We’re looking forward to adding value to the communities by offering ample employment opportunities.
  2. What have you done to go the extra mile for your client?  Please explain.
    One of the unique things is treating the customer as a person so they do not think that they’re just a number.  We take a personal interest in our customers.  What we do is send out Christmas and birthday cards as well as “Thank you” cards.  We want the customers to believe that our business is a partnership.  We also reach out to our customers by offering them incentives such as “Customer Appreciation Day” and offer them a gift.  We also make calls to our customers and ask them if there is anything the bank can do for them.  We are dedicated to contacting our customers on a regular basis and, rather than asking what we do well, we ask what we can do to improve their experience at the bank.  One of the critical things that Union Bank put in place is our calling efforts, where we pick up the phone, dial up our customers, and do the old-fashioned, “Hello. How are you doing?  Are we meeting your expectations?  If not, how can we provide a better experience for you?  If we are, thank you very much and please share that with others.”

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Francis M. Unson

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